Jochem

Jochem.ai is a groundbreaking website that introduces an internal AI assistant specialized in handling customer care-related inquiries. As a powerful AI tool with a self-improving knowledge base, Jochem.ai offers instant answers to customer service agents, streamlining operations, and reducing the need for team leads' intervention. By continuously learning from human answers, Jochem.ai ensures that its performance evolves and improves over time, becoming an indispensable asset for customer support teams.

Efficient Customer Care with Jochem.ai

1. Instant Answers: Jochem.ai's quick and accurate responses enable customer service agents to provide immediate solutions to customer queries, saving both time and effort.
2. Knowledge Base Integration: Leveraging its self-improving knowledge base, Jochem.ai seamlessly integrates with existing systems like Teams or Slack, making knowledge retrieval and management hassle-free for agents.
3. Compliance with GDPR: Jochem.ai is fully compliant with GDPR regulations, prioritizing data security and privacy, ensuring customer information is handled responsibly.

Enhancing Customer Support

1. One-Click Email and Chat Responses: Jochem.ai efficiently handles emails and chats with just one click, alleviating the burden on second-line support teams and speeding up response times.
2. Instant Escalation: In cases where Jochem.ai cannot provide an answer, it instantly escalates the query to a senior agent for resolution. It then learns from these escalations for future reference, continually expanding its knowledge base.
3. Efficient Escalation Logs: Jochem.ai allows for the smooth management of escalation logs, ensuring a transparent and organized process for customer inquiries.

Actionable Operational Insights

1. Metrics and Analytics: Jochem.ai provides operational insights by offering metrics such as time saved and hot topics. This data empowers organizations to identify areas of improvement and optimize customer service processes.
2. Knowledge Base Updates: To ensure the knowledge base stays up-to-date, Jochem.ai automatically updates existing information and suggests new content to address any conflicts.

Tailored Solutions for All Organizations

1. Flexible Pricing Plans: Jochem.ai offers various pricing plans, including a basic plan for smaller teams and an enterprise plan for larger organizations. This flexibility ensures that organizations of all sizes can leverage its benefits.
2. Easy Integration and Customization: Jochem.ai can be seamlessly integrated into company apps and knowledge sources through a simple plugin. Organizations can customize its preferences and set permissions to suit their unique needs.

Jochem.ai is revolutionizing customer care with its efficient AI assistant, streamlining customer service operations, and improving agent productivity. By delivering instant answers and learning from human interactions, Jochem.ai ensures continuous improvement and empowers customer service teams to provide exceptional support. With GDPR compliance, easy integration, and customizable options, Jochem.ai offers an all-in-one solution for organizations seeking to optimize their customer care processes and deliver exceptional service.